Frequently Asked Questions
Everything you need to know about your EPOMAKER experience.
What is the typical shipping time for international orders?
Most international orders are processed within 2-3 business days and typically arrive within 7-15 business days, depending on the destination and selected shipping method.
Does EPOMAKER offer a warranty on mechanical keyboards?
Yes, we provide a 1-year limited warranty on all our mechanical keyboards and major electronics, covering manufacturing defects and hardware failures under normal use.
Can I return my product if I am not satisfied?
We offer a 30-day return policy for most items. The product must be in its original packaging and in like-new condition to qualify for a full refund.
Are EPOMAKER keyboards compatible with both Windows and macOS?
Most of our keyboards feature a physical toggle or software setting that allows for seamless switching between Windows and macOS layouts, including dedicated Mac command keys.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.