Returns & Exchanges
At EPOMAKER, we want you to be completely satisfied with your mechanical keyboard and accessories. If your purchase doesn't meet your expectations, we offer a 30-day return policy for most items in their original condition.
Initiate Your Request
Contact our support team within 30 days of receiving your order with your order number and the reason for the return.
Review and Approval
Our technical team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
Secure Packaging
Pack the item securely in its original packaging, including all cables, keycap pullers, and extra switches to ensure a full refund.
Inspection and Refund
Once we receive and inspect your returned device, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing